The giant telecommunication network Safaricom has suspended the issuance of birthday bundles to its customers.
Safaricom was issuing a 1GB bundle to its customers on their birthdays.
This has however stopped for sometimes with many wondering why the telco stopped dishing the bundles.
"Why didn't you give me data bundles on my birthday Safaricom PLC?" a user identified as Chelsea Boy asked on social media.
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Safaricom in a rejoinder to Chelsea Boy explained why many Kenyans no longer receive the service.
The telco said the system awarding the gift is undergoing maintenance even though it did not specify when the service will resume.
"Hi Chelsea Boy, unfortunately, the Birthday Bundle promotion was stopped, as from 28th April 2023, as it is undergoing maintenance, however, you will be awarded the data in your next birthday. Apologies for the inconvenience," it stated.
The service has been enjoyed by Kenyans for some time.
The Safaricom anniversary service was launched on October 25, 2018.
The Service gives Safaricom PrePay and PostPay subscribers an opportunity to make voice calls at affordable rates on their birthday and those celebrating ten (10) years and more on the Safaricom network.
In addition, eligible subscribers qualified to receive 1GB on their birthday and when celebrating ten (10) years and more on the Safaricom network.
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