A Certificate of Good Conduct is a document issued by the Directorate of Criminal Investigations (DCI) to ascertain that an individual has not engaged in any criminal activity in the recent past.

While it is advisable to get the clearance each year, the certificate is often required when one is applying for a position within the government.

Most employers will accept a clearance certificate from at least three years prior to the date of application.

With the advent of the eCitizen platform, the process has become more convenient.

Here is a simple guide to applying for a Certificate of Good Conduct.

  1. Log in or create your eCitizen account.
  2. On the dashboard proceed to the sub-tabs and identify the “Directorate of Criminal Investigations”. Click on “Get Service Now!”
  3. You will then see a welcome message prompt, proceed to select the “Make Application” blue button.
  4. Out of the two options, “Police Clearance Certificate (Adult)” and “Police Clearance Certificate (Child under 18)” select one.
  5. Fill in your details and select where you would like to have your fingerprints taken and the date.
  6. Select the mode of payment and proceed to pay. The charges are Kes.1,050.
  7. While paying via M-Pesa, ensure the payment is confirmed before closing the tab.
  8. At the said date, report to the DCI headquarters along Kiambu Road with your National ID and a clear photocopy of the same; or your birth certificate; two copies of the invoice you got after paying at the eCitizen and ONE copy of the downloaded C24 printed on both sides.
  9. You will be required to appear in person for your fingerprints to be processed.

Your Certificate of Good Conduct should be ready after two weeks.