The National Transport and Safety Authority (NTSA) has simplified the process of applying a duplicate logbook.
In a notice issued on Tuesday, February 13, the whole application process is done on eCitizen at a cost of Ksh2,550.
Section 6 (6) of the Traffic Act provides that where a registration certificate has been lost, destroyed or defaced or the particulars thereon have become illegible, the owner of the vehicle shall apply for a duplicate certificate.
According to NTSA, the requirements before applying for a duplicate logbook include a police abstract, sworn affidavit and a tape lift report.
Motorists then receive their duplicate logbooks within three working days.
Here is the simplified application process
- Log into E-Citizen account
- Select NTSA service portal (New)
-Select motor vehicle services and click on view
- Go to duplicate logbook, then click next
-Select reason for duplicate logbook
-Attach the required documents in ONE pdf format
-Select the logbook counter collection office
- Enter details of the authorized person to collect, then click search
- Scroll down and tick the declaration box then click preview
Submit to pay for duplicate logbook and click complete
In case of other inquiries, here is how to easily contact NTSA officials
For motor vehicle registration services, change of ownership/transfer status, number plate application status and vehicle update/migration, motorists can contact NTSA via; [email protected]
For PSV and Driving Licence services, DL record update, PSV badge enquiries and PSV Sacco enquiries, the contact is [email protected]
Driving School Management can contact NTSA through: [email protected]
Official correspondence: [email protected]
Contact Center: 0709932300