Editor's Review

Kenyans have been experiencing delays in the delivery of the prepaid tokens since Saturday. 

Kenya Power and Lighting Company (KPLC) has announced the full resumption of the prepaid token service.

In a statement on Tuesday February 13, KPLC said a technical hitch that was affecting delivery of the prepaid token was resolved on Monday.

“Following a recent system disruption that led to delays in the processing and delivery of prepaid tokens, we are glad to inform our customers that the issue was resolved yesterday (Monday 12th February, 2024), enabling our customers to conveniently buy their tokens through MPESA Paybill No. 888880,” read the statement in part.

KPLC noted that it had processed and sent out all electricity tokens purchased by respective customers via MPESA as of Monday evening.

The company also apologized to the inconvenience caused by the system downtime.

“We also wish to inform our customers that they can access tokens by dialing *977# and via myPower App at any time,” KPLC added.

File photo of KPLC technicians.

The power company on Saturday announced that it was experiencing a technical hitch affecting customers on both prepaid and postpaid bill payment systems.

Despite announcing the resumption of the of electricity token purchase services on Saturday evening, Kenyans took to social media to express their frustration.

The frustrated customers camped on KPLC's social media pages decrying the lack of service even on assurance the system was back and running.

Safaricom was also forced to issue a statement over the delays saying it was Kenya Power to be blamed.

"Kindly note, token is generated by KPLC. They are having delays with token production, kindly allow them time to resolve the issue and send the token," Safaricom stated.