Editor's Review

MyCounty App was first launched in Makueni in April 2023. 

Ten more counties have signed up for Safaricom's MyCounty App, an all-in-one app experience for all county services, that empowers citizens to seamlessly pay for county government services and engage county leadership.

The counties include Nairobi, Uasin Gishu, Samburu, Bomet, Narok, Kitui, Busia, Kilifi, Elgeyo Marakwet and Kajiado.

MyCounty App was first launched in Makueni in April 2023. Since then, Safaricom has continued to collaborate and co-create with more counties to onboard the additional counties in the last four months.

“Digitising devolution is a collaborative agenda bringing together the public and private sector to serve all Kenyans. With guidance from the leadership of various counties, Safaricom is integrating the MyCounty App channels to the various systems,” said Peter Ndegwa, CEO, Safaricom during the ongoing Devolution Conference in Eldoret.

From left Council of Governors CEO Mary Mwiti, Kirinyaga governor and the chairperson of the Council of Governors (COG) Anne Waiguru and Safaricom PLC CEO Peter Ndegwa and Safaricom Chief Business and Development Officer Michael Mutiga pose for a photo after the signing of the Memorandum of Understanding (MoU) between Safaricom and COG during a COG dinner held at the Eka hotel during the 10 th edition of the yearly conference hosted in Uasin Gishu county.

MyCounty Apps are available on various channels namely Android, iOS, on M-PESA Super App as a Mini App, on USSD and on the Web for desktop/laptop channels.

At the same time, Safaricom signed an MoU with the Council of Governors that highlighted various areas of collaboration including establishment of an IT security and related cyber security guidelines, Own Source revenue, strengthen knowledge management through Maarifa Centre, CSR activities, capacity building among other areas of collaboration.

“This MoU represents more than just a partnership; it symbolises a shared vision for a better tomorrow. By embracing collaboration, we are not just creating pathways for progress; we are building bridges that will allow us to overcome challenges together.